What can we do to show our respect for our patients? (Behavioral standards for courtesy and respect work here too!) “You were incredibly patient and understanding when dealing with that difficult situation.” “You make me smile every time I see you.” You may not respect every aspect of who they are and what they do, but you can give them appropriate respect at the level that affirms them. Treat every patient equally. Respect this and don’t just sit down there. Always be polite. What can I do to be courteous? A perfectly ordinary workday. 1-Never 2-Sometimes 3-Usually 4-Always . Start a conversation and learn something new. In order be respectful, we need to: Be courteous around our patients, Validate all their actions, and . Build cultural awareness. Kick out visitors (politely) before you start examining a patient. BTW: It doesn’t make it any better, if you ask prior to that, because many patients can’t say no to a doctor. Repeat back to the patient what you just heard. “Respectful treatment honors the patients and their family and all of their unique characteristics. Inclusion means being respectful regardless of position or title. Find out what respect means to others. Respect. To Show Courtesy means to honor our patients. “We treat our patients with courtesy and respect.” “In order to provide the best possible care, please tell us how we can always…” “Our doctors and nurses always listen carefully to you.” “We want to always explain things to you in a way you can understand.” Medical staff should treat patients as individuals and treat them with dignity, the Nice guidance states. Always, always, make sure patients are treated with courtesy and respect. The following are specific expectations by which all employees are measured in their performance evalulations. 1. Ask. Affirmation is a key way of showing respect to others. Resist the impulse to provide an on-the-spot solution in favor of truly listening. 1-Never 2-Sometimes 3-Usually 4-Always . Communication- The practice of C-I … Make a new friend. “One of the fundamental tenets of nursing is respect for all people,” said Connie Barden, RN, MSN, CCRN-E, CCNS, chief clinical officer of the American Association of Critical-Care Nurses. Treat others the way they want to be treated. Differences are barriers only if we allow them to be. During this hospital stay, how often did nurses treat you with courtesy and respect? There shouldn’t be anybody else is in the room besides: medical personell and bed neighbors. During this hospital stay, how often did nurses listen carefully to you? As UCLA Health System employees, it is our responsibility to treat patients, families, visitors and each other with courtesy, dignity, respect and professionalism. Take a chair. 1. 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