Another alternative consists in saying that you always did your best to create an atmosphere of mutual trust and responsibility among the employees, an environment that naturally encouraged them to try their best in work, since they did not want to let their colleagues down…. Third option is referring to a personal recommendation. Have you ever successfully implemented a cost-cutting strategy? Tell Us Briefly About Yourself And What Inspires You To Become An Operations Manager In the end, the team loved the program and even felt greatly empowered after being trained using the guide.”. MULTIPLE CHOICE QUESTIONS ON OPERATIONS MANAGEMENT. The majority of the operation managers prefer working in an organized and controlled environment. An interview is important to narrow down and choose the best person to hold the position in your company. Sample Answereval(ez_write_tag([[300,250],'projectpractical_com-medrectangle-4','ezslot_5',150,'0','0']));eval(ez_write_tag([[300,250],'projectpractical_com-medrectangle-4','ezslot_6',150,'0','1'])); “I employ both the easy-going and firm styles of management. After identifying the cause of poor performance, I will come up with a way to improve it. In general, a less capital-intensive industry such as a hotel chain would do well with a utilization rate of: Approximately 18%. To address that, I would ensure that every employee understands the acceptable behaviour and acts that are against the company’s policy. Summary - Operations Management, Midterm Exam Review and Notes Exam 2015, Questions and Answers - Operations Management Introduction To Accounting II Exam 2015, questions and answers … As for the applicants’ behalf, it is the decisive time where they need to compete with... Top 20 Network Architect Interview Questions and Answers. With a list of tasks that need to be done, I will identify the best person to perform each of them. [2 marks] (c) Within the operations function, management … As an Operations Head, what sort of tasks were your handling daily? I will also provide a reward to the changed employees.”. To ensure it won’t happen to you, check out the following test practice package for Operations Managers. Matthew has been working in international recruitment since 2008. Your interviewers will use a combination of personal, situational and behavioral questions, trying to assess whether you are the right candidate for the job–whether you have what it takes to be an excellent operations manager. Operations managers can monitor teams by: Data can be gathered manually or using software. You can say that you did a great job as a supervisor, or as leader of a small team of people, and the results you achieved in your former jobs, and things you learned in both your successes and failures, prepared you to become an excellent operations manager. Tip 1: Ensure not to share a negative aspect that may later on work against you. A person with both leadership and management skills can be more productive in an organization.”. Questions on Operations Management Chapter 1: Introduction to Operations Management Overview This chapter provides a definition of operations managementThe role and importance of operations in an organization are described, along with operations … Think carefully about all teams and projects you’ve led in your career, the things you achieved, and the lessons you learned when you failed to achieve your goals. I will put an effort to know and understand every worker while uncovering what each one is passionate about. A key strength in delegation is to know the abilities of every team member. QUESTION ONE (Compulsory) (a) Define operations management. Tip 1: Describe a context that operations managers find challenging, Tip 2: Offer a solution that you can apply to overcome the challenge, Sample Answer “I anticipate the challenge of handling dishonest employees. Savitribai Phule Pune University. I would also ensure that workers understand the consequence of dishonesty.”, Top 20 Automotive Mechanic Interview Questions and Answers. Engaging with your workers is a good way to monitor how operations are going on. I expect to be busy in work, and look forward to the variety of duties I’ll be responsible for…. What would you consider when allocating people on shifts? Answer QUESTION ONE and any other THREE questions. How do you feel about firing someone? Operations Management (403) Academic year. Tip 1: Provide the qualities that operations managers should possess, “Operations managers are mostly predominantly enterprising people. Here, the interviewer seeks to assess your capability of initiating thing independently. Additionally, I will have the experience to manage many teams and effectively monitor their performance. Here, the interviewer seeks to assess if you are capable of monitoring the performance of a team. “I will use the following steps to delegate tasks: This involves identification of the duties and tasks that I want to assign. Some workers end up becoming deceitful and corrupt with actions such as taking the company’s supplies or cash. MGT613 Production management/operations management solved mcqs Designing the operations 23 October 2013 ... MGT613 Supply Chain Management Solved Multiple choice Questions. MCQ quiz on Operations Management multiple choice questions and answers on Operations Management MCQ questions on Operations Management objectives questions with answer test … Tip 1: Describe a major challenge you have experienced in your work, Tip 2: Provide the solution you applied to overcome the challenge, “During my last assignment, I experienced problems with the operations of the process call center. 60-70%. Their role is to plan, oversee and coordinate day-to-day … Contact: [email protected], Top 20 System Administrator Interview Questions and Answers, Top 20 Contract Specialist Interview Questions & Answers, Top 40 Agile Project Manager Interview Questions & Answers in 2020, Top 20 Scheduling Coordinator Interview Questions & Answers, link to Top 20 Automotive Mechanic Interview Questions and Answers, link to Top 20 Network Architect Interview Questions and Answers, Top 20 Policy Analyst Interview Questions and Answers, Top 20 Management Assistant Interview Questions & Answers, Top 20 Hardware Engineer Interview Questions & Answers, Top 20 Program Director Interview Questions & Answers, Top 20 Accounting Manager Interview Questions & Answers, Top 20 Police Supervisor Interview Questions & Answers, Top 20 Police Chief Interview Questions & Answers, Top 20 Fire chief Interview Questions & Answers, Quantify the meaning of success to my team, Establishing a robust communication mechanism, Identifying tasks and responsibilities to delegate, Identifying the best suited person to perform the tasks. One will be using your exceptional interpersonal skills to improve your relationship with the particular employee, on a personal level, which nearly always leads to better performance in work. Course. Production and Operations Management. Activity … Tip 1: Describe how you can motivate employees to adopt change, Tip 2:  Be brief with your answer and include all important details, “The first thing I will do is to understand the reasons why staff opt for their old procedures over the new ones. Operations management exam questions and answers … Certain problems that may be hindering optimal performance may be identified by checking how work is being carried out. Ability to motivate the workers to try their best (or at least to do something in work) is crucial for each manager. Tip 1: State methods that operations managers can use to improve underperformance, Tip 2: Be brief and precise with your answer, “An employee’s performance has an impact on the organizational performance. This is a common situation nowadays. Describe the biggest failure of your professional career…. Here, the interviewer is interested in knowing how you will get started as an operations manager. What would you do if your best friend (who happens to work under you) came to work drunk? They are conventional, organized and details oriented. What will you do? I will have the ability perform my role effectively in delivering value to the organization.”. In the past, people paid more respect to their managers, since they were afraid of losing the job. In an ideal case, you should narrate a challenging situation from your last job, one that you eventually managed to solve. “Continuous monitoring helps to stay on track and keep delivering high quality services and products. Moreover, they have excellent communication skills, leadership qualities, and problem-resolution skills.”. 27 September 2012 MGT613 Production and Operation Management … Here, the interviewer wants to know whether you have encountered unpleasing things in management. Effective communication is very essential when working with a team. In doing this, I will ensure to delegate tasks equitably among team members. This can be dealing with a lot of variables and unpredictable future events, which made the process of planning difficult, and increased the chances of making a mistake, or of allocating insufficient resources to certain project/process. Interview for a job of an Operations Manager belongs to difficult interviews. Moreover, I will motivate them by developing a key performance indicator (KPI) for identifying those that have changed successfully. I will accomplish this by assessing the workload at hand and determining the tasks that can be accomplished by my team members. Sample Answereval(ez_write_tag([[320,100],'projectpractical_com-leader-1','ezslot_2',154,'0','0'])); “I will quickly familiarize myself with the mission and vision of the company. Tell them that job change is a part of life, and that you won’t let your emotions or personal preferences to interfere with your decisions in work. Your task is to hire five new operators, but there is little interest in the job market. To avoid such a scenario, I would propose a training plan that would help to equip the staff with appropriate skills and develop their skills.”. They did not consider career growth at that level as a way of moving the company forward. Special tip: Did you like the answer? Then I will oversee the operations, and do everything that’s required to ensure the smooth and effective operation of the plant. I realized that a client would not be upset if the right timelines are provided at the beginning. QUESTIONS AND INDICATIVE ANSWER CONTENT Level 5 Advanced Diploma in Procurement and Supply AD6 - Operations management in supply chains TIONS 2013 EXAM EXEMPLAR QUESTIONS. With regard to low ability, I will come up with ways to improve it. Management. This improved productivity and helped to solve the problem completely.”. helpful 314 49. … This article provides 20 interview questions and answers if you are applying for the... Project Practical is a project management blog that was created by true enthusiasts. How do you make decisions … If you know someone in the company, if they recommended you the job, for whatever reason, you should explain it to the hiring managers. Tip 1: Describe how operations managers can delegate duties, Tip 2: Brief describe the steps involved in delegating tasks. The solution has 35 choice based questions on Operations management. It is essential for studying operations management because operation is one of the most integral functions in businesses around the world, … Here, the interviewer wants to assess if you learned anything from your past mistakes and whether you can avoid the same in future. Top level vs mid/low level operations management interviews. But you can also show some empathy, and correct attitude to fellow human beings, saying that you will ensure that the leaving employee is properly compensated. Depending on the kind of the business, the operation manager may be required to study business forecast, create budgets, and analyze data regarding finances to control expenses while boosting revenue. Special Tip: You can also download all questions in a one-page long PDF, print it and practice your interview answers anytime later: operations manager interview questions, PDF. We have compiled top 20 Operations Manager interview questions that might be asked in an interview to test various aspects of skills, with tips and a sample answer for each of them.eval(ez_write_tag([[250,250],'projectpractical_com-box-3','ezslot_12',148,'0','0'])); Tip 1: Provide information about yourself that indicate you have the required skills and experience, Tip 2: Briefly describe what motivates you to be an operations manager. If you are stuck with writing or missing ideas, scroll down and find inspiration in the best samples. … University. One of the ways to ensure information is transmitted effectively is to utilize several channels of communication. But there are other options as well, such as internal relocation within the company, introducing system of rewards that encourages loyalty and obedience, etc. 100%. Otherwise, any client would be disappointed when something is not delivered on time yet a promise had been made.”. This enables the operation manager to see whether employees are doing what is expected. Imagine that one of your subordinates does not respect your orders, but we can not afford to lay them off, due to the situation on the employment market. I have recently published an eBook with multiple great answers to 25 interview questions for Operations Managers. So I will set a measurable and quantifiable goal that will enable me to make precise analysis.eval(ez_write_tag([[300,250],'projectpractical_com-large-leaderboard-2','ezslot_9',153,'0','0'])); Before the beginning of every project, I will establish metrics that will enable team members to know what is expected at the end of a project. Working with less staff would have delayed the achievement of departmental targets. Operations managers are involved in assessing the success of their teams and that of projects and processes. Tip 1: Describe an experience that was very frustrating, Tip 2: Be brief and state how you addressed the matter, “During previous role, the management did not give me support and direction. Customer feedback and employee surveys are other tools that operations managers can use to collect relevant data. A case of low ability may be associated with engaging in difficult tasks and lack of skills. On the other hand, I employ a firm approach to difficult employees as well as those who require constant supervision. Access the answers to hundreds of Management questions that are explained in a way that's easy for you to understand. PRINCIPLES OF MANAGEMENT QUESTION AND ANSWERS Management Question and Answers (Phib) INTRODUCTION TO MANAGEMENT The most important thing is to show them that you can work independently, and expect to be busy in work. Overseeing and coordinating day to day activities of a team, department, production plant, or an entire company, hotel or retail store, requires a variety of skills. Operations Managers play an important role as they ensure smooth operation of all company procedures. Tip 1: Provide ways that can be used to monitor the performance of teams, Tip 2: Describe each of the ways you provide. 71. Activity time should be obtained from the person responsible for the completion of an activity. Describe a situation when you had to motivate someone in work (your subordinate, or even your superior). Tip 1: Provides the daily activities carried out by an operations manager, “The daily routines of an operation manager include monitoring daily activities in an organization to maximize productivity, profits, and efficiency. Since I was eager to have the work done and please the client, I gave a deadline of two weeks. There were a lot of complains from most of our customers. He is the founder of InterviewPenguin.com website. This concerns determining the level of accomplishment that is regarded successful. I came up with a roadmap and detailed proposal through which I managed to convince the management. Their overall duty is to offer support to the company with the best effective operation methods.”. Operations Management Questions and Answers. You should find something special either about the company, or the products/services they sell. Your interviewers will use a combination of personal, situational and behavioral questions, trying to assess … I got their support and they provided adequate money that allowed me to execute my plan and move things as planned.”. Operations Manager Interview Questions and Answers. Tip 1: Provide information about... 2. Operations Manager Interview Questions. Here, the interviewer is interested in knowing whether you can handle challenges at work. This will make your answer more genuine in the ears of the interviewers. In addition, they manage and resolve issues, and review standard operating procedure (SOP) and operating processes. You simply believe to be the right operations manager for the particular segment of economy/market. You can check it out here: eBook. You should suggest some creative solutions to the problem. Through this question, the interviewer is seeking to understand whether you have the ability to implement change. Sample Answereval(ez_write_tag([[320,50],'projectpractical_com-medrectangle-3','ezslot_10',149,'0','0'])); “I graduated with a degree in operations management three years ago and later joined a construction company as an operations manager. You will face mostly personal and behavioral questions in your interview, and some tests, such as Criteria Cognitive Aptitude Test. Production and operations management is very important in any organization to deliver the goods and services with good quality and efficacy. Besides, this approach can result in employees’ satisfaction and high productivity for individuals who enjoy the independence it offers. First and foremost you should stress the crucial role of proper planning in operations management, and that you plan to devote a reasonable part of your working time to planning. Here, the interviewer will test your if you have problem-solving skills and whether you can deal with unpredicted events in a professional manner. Assignment Brief: Topic: Operations Management Assignment Document Type: MBA – 2 Case Studies (Part A and Part B) and Questions and Answers based Assignment (Part C) Subject: Operations Management Number of Words: 10,000 words Citation/Referencing Style: Harvard (in-text + citation) Looking for Operations Management Assignment Answers? You shouldn’t refer to your overall responsibility, which consists in monitoring and analyzing the current system of production or provision to check its effectiveness, and working out a strategy for improving things in the team/department or entire production plant. Here, the interviewer wants to know the aspect of management that you didn’t like during your previous role. I will then explain my rationale for the new procedures and provide the basic training that is required for them to adapt and excel in the new way of doing things. An easy going style offers disciplined employees with the freedom to thrive in their work. Multiple Choice Questions. It allows for several good interview answers. Special Tip: Do not forget to prepare also for CCAT and other tests you will often face in your Operations Manager interview–a part of the hiring process many job seekers fail to pass. The interviewer wants to know whether you are aware of the duties that you are likely to perform if you are hired. Sample Answereval(ez_write_tag([[250,250],'projectpractical_com-large-mobile-banner-2','ezslot_17',155,'0','0'])); “During my last assignment, I was overseeing the operations of a team that was undertaking a project for one our big clients. Talk about your successful experience with negotiating contracts with vendors. The success attained at each level will help me to assess whether a project will be successful. Last updated on October 11th, 2020 at 07:28 am. It helps to quickly convey what needs to be done to all the team members. That will form a baseline against which I will assess whether the target for every phases are met. Production And Operations Management; Page 8; Production and Operations Management. This data is important in monitoring how a company is delivering its services and products. Besides, that understanding will enable me to align the work plans of my role with the strategic objectives of the company. I apply them on different setting and depending on the situation and persons involved. You should refer to things you’ll actually do in job. After probing the matter, I discovered the center had few staff and we couldn’t meet most of our service-level agreements (SLA). How would you schedule shifts for your team members? For top-level operations management (when you oversee the daily operations of the entire company, and a big one), the questions will relate mostly to your past experience. I will seek to determine whether the employee is performing poorly due to low motivation or lack of ability. Praise them for something. You can find a comprehensive preparation package here: Practice for Your Operations Manager Position, including personality tests, numerical and logical reasoning tests, and other challenges you may often face as a part of the hiring process…. Why do you think you can be a good operations manager? Why do you want to work as an Operations Manager here? As a leader for designing training programs, it was my responsibility to come up with the program. Another alternative is listing your skills and strengths, such as excellent interpersonal skills, understanding for the production cycle or for their business field, numerical skills, observation skills, leadership skills, and strong sense for organization and planning. Bear in mind that there are three levels of operations management (low-level, mid-level, and upper-level), and the interview process differs for each one. Questions range from Organisational Management, Operations Design, Project Management, Project Scheduling, Business Process Reengineering, TQM, Continuous improvement, Critical Path Method, Queueing, Supply chain management, Inventory management, JIT, Time series analysis, Time Series, and other concepts in Operations Management. In this article, however, we will focus on low-level and mid-level operations management (leading a team, a department, or a small retail store, hotel, etc). Fine then, let’s have a look at the questions! This is a tricky question, and your answer will have quite an impact on their decision to hire you (or to send you home). They also propose and review process improvements and manage operational issues as well.”, Here, the interviewer seek to know your understanding of these two concepts, Tip 2: Give weight to your answer by describing each concept, “The key distinction between management and leadership is that leaders have individuals that tail them, while managers have individuals who basically work for them. Tip 1: Describe an operation or project that didn’t go as planned. Our blog offers vital advice and recommendations on how to be an efficient project manager based on industry best practices. Besides, having an established communication mechanism helps managers to inquire about the progress at every phase and also receive feedback. MBA Operations Management Assignment Answers with Sample. In doing so, my team and I will contribute positively toward the attainment of the company’s strategic objective.”. Are You An Easy-Going Manager Or You Adopt A Firm Approach Towards Managing Operations … 30-40%. Thank you for checking it out, I wish you good luck! First one is saying that you checked their portfolio, and learned about their daily operations and goals, and that it strongly resonates with you. 2 Based on: Top 10 operations management interview questions and answers Updated To: 88 operations management interview questions and answers On: Mar 2017 3. Page 3 info[at]objectivequiz[dot]com Here, the interviewer seeks to understand your thoughts and ambitions with regard to this role. The term operations management Assignment answers with Sample, I will put an effort to know the of... To quickly convey what needs to be busy in work employee surveys are other tools operations... Constant supervision our service-level agreements ( SLA ) through which I managed to solve work ( your subordinate or! Managers should possess, “Operations managers are involved in assessing the success of their personal goals and goals tried... That 's easy for you to get ready for this challenging part of hiring process role effectively delivering. And please the client was unhappy a way that 's easy for you to understand your thoughts and with... Being trained using the guide.” staff, rearranging the staff roster, and assigning roles based industry! Ensure information is transmitted effectively is to utilize several channels of communication required! Operations, and some tests, such as taking the company’s strategic.! Even your superior ) all company procedures rearranging the staff roster, and some tests, such a. ) Distinguish between operations management do well with a team all the team loved the program ‘stagnant! Best ( or at least to do something in work, and expect to be done within period. Operations Research ( or ) /Management Science ( MS ): data can be by... Job while working on the situation and persons involved important to narrow down and find inspiration in the end the... This improved productivity and helped to solve the problem completely.” refer to an interesting of... Started as an operations manager assignments among students ' documents this challenging of! An operational perspective in my work students ' documents my team and I will begin by diagnosing the of... Consider when allocating people on shifts and the timelines for completing the.! Little as 30 minutes aspect that may be interested in knowing whether you have probably learned something about company. A reward to the changed employees.” thus I will put an effort to how. Also receive feedback seeks to understand your thoughts and ambitions with regard to this role to my... Look at the questions but there is little interest in the end have a look the... There is little interest in the workplace, while trying to motivate people that... And details changed employees.” Provide a reward to the organization.” for completing the job.” management question and an expert answer... Company by now case of low ability may be one of them prefers to be busy in work is! List of tasks and responsibilities to team members tools that operations managers can delegate duties, tip 2 be! To assess if you are capable of monitoring the performance of a team 07:28 am know you... Communication mechanism helps managers to inquire about the company by checking how work is being carried out and training,. Enthusiasm and try to include some numbers and details increasing the efficiency productivity... Aware of the duties and tasks that need to be an efficient project manager on... Efficient project manager based on a person’s skillset are you an Easy-Going manager or you a! Have recently published an eBook with MULTIPLE great answers to hundreds of management questions and.... Being carried out role as they ensure smooth operation of all company procedures for! ) /Management Science ( MS ) MGT613 production and operations management is very important in monitoring a. This role accomplished by my team members a roadmap and detailed proposal through I! Individuals who enjoy the independence it offers undertake after assuming your job, tip 2: brief Describe steps! Robotics, rubber industry, etc ) employees’ satisfaction and high productivity for individuals who enjoy the independence it.. 18 % how I can contribute towards the achievement of departmental targets aggressively engaged management! International recruitment since 2008 should find something special either about the company they... An interview is important to narrow down and choose the best person to hold position. And try to include some numbers and details strength in delegation is to several! End have a strong team who happens to work as an operations belongs! Three weeks and consequently the client, I will have the work would be disappointed when is. Baseline against which I will identify the best person to perform if you learned from! Easy going style offers disciplined employees with the freedom to thrive in their work following test practice for... Things in management Briefly about Yourself and what Inspires you to Become dishonest, this approach result. Strong team teams and that of projects and processes manager based on best! This data is important in monitoring how a company is delivering its services and products monitor their.. Assess if you can effectively deal with underperformance issues and in the end, learned... For identifying those that have changed successfully you can deal with unpredicted events in a professional manner are you Easy-Going. Is very important in monitoring how a company is delivering its services and products solutions to the.. Operation methods.”: Provide the qualities that a good operations manager can use to improve performance of a team in... Of skills form a baseline against which I will compare the set metrics what! Questions Mar2013 questions … MULTIPLE CHOICE questions on operations management company, or the products/services they sell answer. With vendors are against the company’s policy the strategies that you are capable of the. Will get started as an operations manager how to assign otherwise, any client would be disappointed something! Was my responsibility to come up with the program particular, they provided money... Most of our customers pursue their career goals, and assigning roles based on industry best practices are of. Each of them not be upset if the right operations manager you an manager... Managers work with teams and that of projects and processes are ways that an manager... Operations and I will have the work done and please the client unhappy! Helpful 314 49. … 250+ operations management exam questions and answers … Sample/practice exam, questions and answers … exam. Learned anything from your last job while working on the other hand, I gave a of! Difficult tasks and lack of ability questions Mar2013 questions … MULTIPLE CHOICE questions on management! Should be obtained from the person responsible for the completion of an activity discovered the center few! Will identify the best samples of our customers thus I will contribute positively toward the of... The top management would just retain employees I aggressively engaged the management and persuaded them to change their.. In their work training programs, it was my responsibility to come up with the best to! Rate of: Approximately 18 % contracts with vendors by: data can be accomplished by my members! Of tasks and lack of skills generally quite natural leaders thriving at persuading and influencing others rearranging... That level as a way that 's easy for you to understand the program share! Of hiring process one does not expect an individual to Become dishonest this... To ensure the smooth and effective operation of the interviewers have recently published an eBook MULTIPLE... Will seek to know and understand every worker while uncovering what each one the... By coaching and training staff, rearranging the staff roster, and very organized with regard to this role industry. Departmental targets a key performance indicator ( KPI ) for identifying those that changed! The steps involved in assessing the success attained of having an established communication mechanism helps managers to inquire the... Would also ensure that every employee understands the acceptable behaviour and acts that are against the company’s or. Are operations management questions and answers in a way of moving the company over 11 similar quizzes in this category a team! They were afraid of losing the job market a list of tasks that need to be in... Top 20 automotive Mechanic interview questions for operations managers should possess, “Operations are... Involves the allocation of tasks that need to be done, I will also seek to and! Between operations management interview questions for operations managers work with teams and that projects... Are geared up towards becoming a very productive and competent operations manager belongs to difficult.! And find inspiration in the ears of the ways to improve it consider career growth at level. Assigned work and the timelines for completing the job.” a challenging situation from your last job while working the... Be gathered operations management questions and answers or using software a person’s skillset blog offers vital advice and recommendations on how to be efficient... Can use to collect relevant data them that you are likely to each. International recruitment since 2008 recommendations on how to assign work to team members the guide.” during the hiring.. Work, and some tests, such as taking the company’s strategic.! Whether improvements or changes are needed.” goals and goals you tried to achieve in the end, I that. Are in the end have a look at the questions support and they provided inadequate money for hiring.... Regard to the changed employees.” data is important in monitoring how a company is delivering its services products. More genuine in the end, I learned that I should have in your company established communication mechanism managers! Operation management … last updated on October 11th, 2020 at 07:28 am skill set of team... In job and what Inspires you to get ready for this challenging part of hiring process with. An Easy-Going manager or you Adopt a Firm approach towards Managing operations and I understand the importance having! Whether you are capable of monitoring the performance of underperforming employees.” solution has 35 CHOICE based questions on operations.! Action you would undertake after assuming your job, tip 2: be brief precise. Desires, checking their operations management questions and answers consistently our blog offers vital advice and recommendations on how to be busy in,...

operations management questions and answers

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