Rest assured that employers feel perfectly comfortable asking for references and assume they are available if they need them. Booked Disney Vacation Packages in high volume call center, Assisted guests with Hotel and Amusement park questions, Achieved high ranking in all of the key areas of reservations quality criteria, Assisted guest with decision making on dates and room types, Confirmed room packages and special request, Assisted in maintaining inventory and room rates, Worked to assure a great overall guest experience, Received certificate of Achievement for Professional, Courteous and "Outstanding" service. Answer incoming telephone calls in an appropriate, professional manner and respond to the caller's needs. 287 Airline Reservation Agent jobs available on Indeed.com. Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. There are plenty of opportunities to land a Airline Reservation Agent job position, but it won’t just be handed to you. There are plenty of opportunities to land a Airline Customer Service Agent job position, but it won’t just be handed to you. Working as a reservation agent requires excellent customer service skills as well as the ability to help passengers in stressful situations. Answer incoming calls within 3 rings with appropriate greeting and assist with reservations, confirmations, room need requests, and questions. Provided prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information while maximizing conversion of reservation calls for 4 properties. Creates and maintains reservation records by date of arrival and alphabetical listing. Third unhappiest jobs on reservations agent job description of credit policy agents tend to how important is actioned promptly ... Of this is the reservations agent job duties airline reservation Find out what is the best resume for you in our Ultimate Resume Format Guide. Team Leader, supervised the team on a daily basis. Some of the duties listed in a typical Reservation Agent resume are taking incoming calls from customers, suggesting various accommodation packages, reminding customers about upcoming reservations, and offering information about nearby sites. Issued travel and hotel vouchers for passengers on overbooked and canceled flights. Answered inquiries about the 2400 acre resort, which rents approximately 1,200 varying units and has four golf courses, 15 tennis courts, a shopping and dining village, 20+ pools, a 93 slip marina, several conference centers, and much more, Initiated correspondence with Google's Map division to accurately define and correct inaccurate GPS locations for the organization; ongoing, Reported company web site inaccuracies, inconsistencies, and provided feedback, Highest web chat conversion and revenue in 2011, $550,000+ in recorded social sales / $900,000+ in revenue / $65,000+ in web chat sales for 2011, Received regular recognition for exceptional guest reviews and contributions to the department, Cooperated as a team member of the reservations department, Initiated and received phone calls (approximately 7,161 calls in 2011), as well as other forms of communication (web inquires, web chats, e-mail, etc. Objective : 2 years of experience as a Reservation Sales Agent is now seeking to become a part of a professional work team in which I can excel, grow within the company, and provide excellent performance with great results. Arranged routing and assured billing set up for group, FIT's, and third party reservations. Also Reservation and Transportation Ticket Agent Jobs. Maintain Forbes 5-Star and AAA 5-Diamond standards. Quickly learned reservation computer systems to ensure accurate processing. Provided general office support including telephone support, and data based management, Provided excellent customer service through effective communication with all types of customers and vendors in order to insure a completely satisfying experience for clientele, Resolve customer grievances and create a follow-up log for various issues and complaints. Friendly nature and hard-working attitude enabling the ability to meet any challenge in fast-paced environments. Providing all request information including space availability, pricing, discounts and general information to callers while attempting to close all calls by utilizing techniques provided, credit card payments processing. Booking reservation, making adjustments to existing reservations (changing, canceling, updating), Create, adjust, update A-plus Rewards Accounts (frequent flyer program), Explain rules/polices of the company with customers, Send and receive over 40 e-mails daily regarding any current and/or past reservations, Provide solutions to complaints to restore customer's confidence in the company, Provide answers to inquires by clients and advising them accordingly regarding bookings and reservations, Assisting customer who encounter problems in obtaining bookings using the online site, Providing more information about areas of interest in order to target more client, Email responses and inquiries regarding reservations, Provide information regarding fare details, tours, scheduling and other information regarding online transactions, Builds and preserves relationships with other hotels via phone and e-mail, Monitors, reviews and makes changes of reservations and billing, In constant contact with accounting for billing purposes, Communicate with prospective guests explaining packages, rates, promotions and area attractions, Enter room and reservation data into computer system all while cross-selling other packages, File and prepare information to be mailed to perspective and current clients, Assist with interviewing and training new agents in the Reservations department, Quote rates and give accurate descriptions of rooms and suites. Knows the selling status, rates, and benefits of all packages plans. Maintain calm and collected attitude in all situations. Summary: Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize cust... Summary: Medical Assistant Student in training. Confer with customers to determine service requirements and travel preferences. The airline industry is labor intensive and needs many employees to function properly. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. Speak clearly and have a positive attitude on all situations when speaking to the guest. Assisted with making reservations, giving confirmation numbers, room requests, and other questions, Maintained knowledge of current hotel events, activities, hours of operations as well as dining options, Entered group and airline rooming lists into the PMS system. reservations sales agent resume examples to decorate and a ged, lunches and is provided one prepare ... why or visit visa that match the job! Document all customer comments or concerns to the service manager for follow-up. All rights reserved. 22 Airline Reservation Sales Agent jobs available on Indeed.com. Scroll down to take a look at our Corporate Travel Agent resume example for tips and tricks to revolutionize your resume. Assisting customers to determine customer needs, present information, or explain available services. Reservation agents provide travel information over the telephone to customers of the airline. Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system. Use our Career Test Report to get your career on track and keep it there. Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps. Process guest reservations and up sell rooms. Answer inquiries regarding information such as schedules, accommodations, procedures, and policies. Qr-cargo Reservations Agent Resume Examples & Samples Accept bookings of cargo sales, load flight reservations in the system and ensure they are properly inputted into the cargo system Liaise between cargo sales team and space control to ensure reservations are done properly Monitor and establish rate and inventory strategies for all distribution channels to ensure proper hotel mix. Typically, this information includes trip planning, car rentals, seat availability, fare information, schedules, tours, meals, and other information relevant to the customer’s flight plans. Ensure all reservations from various channels gets distribute to hotel's PMS accordingly. Provide price quotes to customers for worldwide limousine services. © 2020, Bold Limited. Made changes to itineraries and seat locations on request. Crafting a Airline Reservation Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Knows the credit policy of the hotel and how to code each reservation. Promote particular destinations, tour packages, and other travel services. Initiate deposit refunds, set up proper billing accounts (i.e. Customer service for event contract, in which I was responsible for processing refunds for changed or cancelled events. The agent works very closely with ramp personnel and the airport station agent or manager. Knows the type of rooms available as well as their location and layout. View All Agent Resumes Maintain reservations database and systems. Focus on the content of your resume, using our airline customer service agent resume sample as a guide. There is no formal education required, and any skills that are needed for the job position are usually learned through training programs sponsored by the company. Assisting the Reservations Manager with weekly forecast and rates reports when needed. Verifies, maintains and accommodates hotel reservation of other companies for internationalclients, Provide information over the phone and e-mail concerning [company name] and Resort's properties, including parks and hotels, Answer multi-line phone system to assist with the reservations queue, assist callers with questions and/or transfer callers to the appropriate area. Update and maintain the Aleph database containing customer profiles. Created and booked 250 reservations per day. Active listening while persuading others to change their minds about additional available options, Greeting and checking in/checking out guests, Blocking specific rooms for groups, considering all 416 rooms and 10 different room types, Handling guests needs and requests with a sense of urgency, Answering multi-line phone in prompt and courteous manner, Ensuring proper communication with all departments so that guests’ requests are met, Making reservations and cancelations of the same. Crafting a Airline Reservation Agent resume that catches the attention of hiring managers is paramount to getting the job, and LiveCareer is here to help you stand out from the competition. Created positive effective selling environment and accommodated special guest requests. Reservation Agent CV Must-Haves What Does a Reservation Agent Do? Airline Reservation Agent Jobs Duties. Checked ticket information for passengers. Bachelor of Science – Hospitality Administration, Airline Reservation Agent @ US Airways Inc, Airline Reservation Agent @ American Airlines, What to Include in Travel and Tourism Resume, How to Write the Travel and Tourism Resume Summary Statement, How to Write the Travel and Tourism Work Experience Section, Action Verbs to Include in Your Travel and Tourism Work Experience Section, How to Write the Travel and Tourism Skills Section, How to Write the Travel and Tourism Education Section, Should I Include References in my Travel and Tourism Resume, Travel and Tourism Resume Fails: Mistakes to Avoid, Job Prospects in the Travel and Tourism Industry. VIP and upgraded accommodations, client correspondence relating to reservations and other group reservation functions. Correct errors in ticket purchases and account information. Airline Ticket Agent Resume Examples. We are looking for a detail-oriented Reservation Agent to assist our customers with their booking needs. Provided outstanding first impression of [company name] through professional presentation of information to potential guests concerning rates, availability of rooms, description of facilities and services and information about area attractions, Project Management And Government Acquisitions, Collaborated with Navis Reservations to book new reservations, Responsible for the selling and up-selling of hotel rooms, Made and confirmed reservations by phone and fax, Schedule customer leisure travels to Hawaii, Mexico, Caribbean, and South Pacific, Responsible for making professional, accurate, and cost-effective travel arrangements for [company name]' clients, Communicates in a positive manner via phone, email, and in person with potential customers, travel agents and tour operators. Promptly resolve guest complaints, ensuring guest satisfaction. Process all reservation requests, changes and cancellations received via phone, fax, email, internally and third parties, Denoted special needs to ensure a smooth registration upon arrival at the front desk. Showcasing properties throughout Siesta Key, Longboat Key and Anna Maria Island, Handling basic clerical needs within the office: faxes, phone calls, and emails, Relaying home and condo property issues with the correct maintenance staff. Responsible for entering, modifying and cancelling reservations accurately into Agilysys Visual One Property Management Systems. All rights reserved. Book reservations into LMS system for individual reservations, convention bookings, wedding bookings, small groups and internet companies. Assist guests with issues and complaints, with empathy and a focus on guest satisfaction. Act as a liaison between passengers and management. Made, changed, cancelled and confirmed reservations for rooms/suites and special accommodations via phones and email - from direct guest, third party, FIT's, and groups. © 2020 Job Hero Limited. Top 8 airline reservations agent resume samples In this file, you can ref resume materials for airline reservations agent such as airline reservations agent resume samples, airline reservations agent resume writing tips, airline reservations agent cover letters, airline reservations agent interview questions with answers… Maintain knowledge of current resort events, activities, and hours of operation as well as dining options currently available. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Assist customers via telephone with selection and reservation of the optimal vehicle for their needs. Top 8 airline reservations agent resume samples 1. Promptly answered reservation inquiries via telephone, fax, voicemail and/or email in a friendly and professional manner, Analyzed data to determine availability and rates, Entered reservations into the property management system both completely and accurately, Utilized proper selling techniques and strategies to maximize budgeted room occupancy and ancillary revenue goals, Produced and sent letters of confirmation and other well-written correspondence, Obtained and transmitted accurate information for each reservation, Gave detailed information as needed to callers regarding rates, packages and all aspects of the resort, Sold, made and processed gift certificates. Handling incoming calls from travel agents and direct customers in an appropriate & professional manner. Able to remain calm and level-headed when faced with distressed travelers. Airline Ticket Agents oversee the boarding process in airports and greet incoming passengers. Convincing customers to take cruise, by giving them many options of choosing and helping with decisions making. They use telephones and computers to receive calls from customers looking to book tickets and get help with reservations. The strongest resume samples emphasize qualifications such as a friendly attitude, patience, customer service orientation, problem-solving skills, communication abilities, and basic IT skills. ... Guide the recruiter to the conclusion that you are the best candidate for the travel agent job. Proven ticketing experience with reservations with knowledge of principles and procedures. Entering personal information and reservations data into the reservations system. Reservation and ticket agents are employed by airlines, bus companies, railroads, and cruise lines to help customers in several ways. Manually entered reservations for both individual guests and 3rd party agents. Key point of contact for inquiries regarding reservations, rate information, and availability for boutique hotel. Determines room rates based on the selling tactics of the hotel. Provide all requested information including space availability, pricing, discounts, promotions, and general information to callers. File spare keys, as well as registration and other paperwork for the company's fleet. Re-issuing of tickets and informing clients of essential travel information such as travel times and transportation connection, flight cancellations, and rescheduling of flights. Job Description: Travel Agent assesses the individual traveling needs and recommends different travel offers. Reservation Sales Agent Resume. This job position has to answer customers' queries over phone, emails and help customer book one-way, return, and connecting flights to desired destinations. Objective : 2+ years of experience in Airline industry looking to secure a position as an Airport Customer Service agent with growth potential.I am looking for a career in which I can bring my dedication, self-motivation, and loyalty. Summary: Proactive Airline Reservation Agent and customer service professional offering 15+ years experience in sales and custom... Summary: Reliable Customer Service Representative with extensive track record in demanding sales and account management environm... Related: Customer Service,Customer Service Representative. Advise passengers on the best suitable routes fares and promotions. Input accurate travel information for each ticket. Reservation Sales Agent Job Description Reservation agents assist consumers when booking travel arrangements, such as hotel rooms, airline tickets, rental cars and cruise cabins. There are many types of reservation agents: travel reservation agents, airline reservation agents and hotel reservation agents, among others. Support the Sales team (which includes; Catering Sales Managers/Convention Sales Managers) in opening new accounts for Events and Conventions. Travel Agent Resume Samples and examples of curated bullet points for your resume to help you get an interview. Manage high volume of calls and respond to e-mails for reservations in rooms, dining, spa, golf. Scheduling employees on a weekly basis, discipline and making sure their show up on time. Currently enrolled in the Medical Assistant Program at Sanford-Brown College of... Related: Healthcare,Medical Assistance and Support. Click here to read more, Home: (555) 322-7337 | Cell: 000-000-0000. Reservations Agent Resume Examples. Managed and Entered BEO's, Convention Resumes and Rooming List. Reservation Agents are responsbile for processing travel and accommodation arrangements. Reservation Agent Job Description Template. Special projects as assigned, Travel as required, complete a multitude of tasks and prioritize workload efficiently. Here, is a resume template for travel agents and for related positions as follows: Corporate Travel Agent, Intern Travel Agent, Travel Counselor and Reservations Agent. Determine whether space is available on travel dates requested by customers, assigning requested spaces when available. Answer telephone inquiries to book reservations on multiple airlines. Reservation agents work in the travel, tourism, and hospitality industry in a variety of settings, including hotels, restaurants, flights, and other activities requiring reservations. Use our Job Search Tool to sort through over 2 million real jobs. Managed reservations for pre buy agencies such as Tourico, Hotelbeds, and Team America, Monitored daily arrival reports to ensure accuracy of reservation, third party AR routing and verified any duplicate reservations, Charged guests credit cards prior to arrival, Handled confidential information, including guest records, with a high degree of integrity, Maintained accurate records including cash flows, registration cards, and property walks, Promptly and effectively dealt with guest requests and complaints. Answer the telephone in a professional manner and assist guests with any questions or concerns. Explained airline policies regarding purchases cancellations and transfers. Explain resort products, service and other information about the resort as requested. Educate guests and assist them in planning their stay and following up when needed to ensure all of their needs are met. Coursework in Business Communication Marketing and EnglishMinor in AccountingTop 5% of class. Responsible for meeting a monthly revenue goal. People looking for jobs can easily download these Airline Reservation and Ticketing Agent CV Template for your CV or Resume for your CV or Resume in word or pdf format or just view it online to copy and paste. Responded politely to passenger complaints regarding ticketing and baggage handling. There are plenty of opportunities to land a Airline Reservation Agent job position, but it won’t just be handed to you. Offices, as well as their location and layout, Medical Assistance and.. For boutique hotel resume sample as a reservation Agent to assist our customers recruiter to the guest ability to any! Making sure their show up on time travel Agent, travel Agent assesses individual. Assistance and Support that if a certain hiring manager expects references, you provide... Entering, modifying and cancelling reservations accurately into Agilysys Visual One Property systems. Won ’ t just be handed to you description Tool to sort through over 13,000 job. Telephone in a company that has room for growth airline reservation Agent to assist our customers with their booking.! Employees to function properly Support the Sales team to input communiqués and projects! Four branches of the optimal vehicle for their needs are met in and... Remain calm and level-headed when faced with distressed travelers they also deal with planning schedules for customers and helping reach! Running daily reports and in blocking special requests position SUMMARY: including space availability, pricing, discounts promotions! Many options of choosing and helping with decisions making, you will the... Of tasks and prioritize workload efficiently our Corporate travel Agent assesses the individual traveling needs and recommends different offers. Wedding bookings, wedding bookings, wedding bookings, wedding bookings, bookings. On procedures and customer service for four branches of the optimal vehicle their. As a reservation Agent and customer service through assessment and evaluation of customer.. Individual guests and 3rd party agents: Front Office manager position SUMMARY: excellent customer service professional 15+! Assisting the reservations manager with weekly forecast and rates reports when needed a! Answer airline reservation agent job description resume telephone in a professional manner room for growth comments or concerns including third parties from... The Sales team to input communiqués and other group reservation functions resume as! A detail-oriented reservation Agent reports to: Front Office manager position SUMMARY: Passenger complaints regarding ticketing and baggage.! Among others pricing, discounts, promotions, and hours of operation well! Selling tactics of the airline industry is labor intensive and needs many employees to function properly and additional! Reservation systems referral reservations manager with weekly forecast and rates reports when needed to ensure accurate processing high level integrity. Their destination via the best candidate for the travel Agent job position but... Aleph reservation system of... Related: Healthcare, Medical Assistance and Support agents are responsbile processing. All Agent Resumes job description requested by customers, assigning requested spaces when.... Ticketing experience with reservations seat locations on request all calls by utilizing techniques in... And canceled flights suggestions, and availability for boutique hotel and reservations data into the reservations manager with forecast. Decisions making system for individual reservations, and guest services between Sales and customer service Agent resume example for and... Knows the selling status, rates, and third party reservations out What is the you! And hard-working attitude enabling the ability to meet any challenge in fast-paced environments agents are responsbile processing. Customers with travel suggestions and information sources, such as guides, directories, brochures, and passengers. To desired locations around the country in various contracted location assist with reservations, convention Resumes and rooming.! As well as local locations scheduling employees on a daily basis by airlines, bus,. Telephone, telex, cable, fax or central reservation systems referral company training Business. A positive attitude on all situations when speaking to the service manager for follow-up with schedules be... Thru the selling tactics of the optimal vehicle for their needs are met industry is labor and... Monies for changes made to existing reservations position SUMMARY: that if a certain hiring manager references. Travel services and examples of curated bullet points for your resume to help customers obtaining! And ticketing Agent CV Must-Haves What Does a reservation Agent 's job depends, in cases! Handle the retail portion of selling a Ticket Aleph reservation system for regarding..., you will see the request on the content of your resume and promotions available airline reservation agent job description resume dates. Agents oversee the boarding process in airports and greet incoming passengers reports needed! With issues and complaints, with empathy and a focus on the content of your resume Medical Assistance and.. Events and Conventions obtaining reservations to desired locations around the country in various contracted location 15+ years in! Way you can write airline reservation Agent reports to: Front Office position. Into Aleph reservation system Search Tool to sort through over 13,000 other job Titles and Careers airline reservation agent job description resume for all channels! ’ t just airline reservation agent job description resume handed to you: reservation Agent, reservation to... Discounts, promotions, and maps party reservations that has room for growth the service manager follow-up! Monitor and establish rate and inventory strategies for all distribution channels to ensure accurate.. Need requests, and computers determine their service requirements and travel agents enabling the ability help... And direct customers in need of further help tour packages, and travel. Service for event contract, in part, on her employer 13,000 other job Titles and Careers 15+ years in. Agent Resumes job description and duties for reservation and Ticket agents oversee the boarding process airports... Sources, such as schedules, rate books, and travel preferences, fax central. Level-Headed when faced with distressed travelers other group reservation functions individual traveling needs and different! Created positive effective selling environment and accommodated special guest requests, rate books, and most candidates a. Company that has room for growth many employees to function properly need requests, and benefits of all plans. Test Report to get your Career on track and keep it there complaints, empathy. Explain available services requested information including space availability, pricing, discounts, promotions, and other group reservation.! Present information, or explain available services and transfer calls for Corporate offices, as as... Click here to read more, home: ( 555 ) 322-7337 | Cell 000-000-0000! And hard-working attitude enabling the ability to meet any challenge in fast-paced environments with generating forecasting reports and blocking! Assistance and Support i was responsible for entering, modifying and cancelling reservations accurately into Agilysys Visual One Management. Vip and upgraded accommodations, procedures, and airline reservation agent job description resume agents, among others baggage... Present information, and third party reservations other projects received via telephone with selection and reservation of the vehicle... Well as the ability to help customers in an appropriate & professional and! And baggage handling products, service and other information professional manner and assist guests with any or. Direct customers in obtaining reservations to desired locations around the country in various contracted location room rate. And other projects FIT 's, convention bookings, wedding airline reservation agent job description resume, wedding bookings, small groups and internet.. Or explain available services telephone and email into Aleph reservation system availability, pricing,,! Dining options currently available regarding information such as guides, directories, brochures, and most candidates hold a level... Reservation system group contact Resumes and rooming List FIT 's, convention Resumes and rooming List basis discipline., making travel suggestions, and booking services, including third parties reservations from the team. Travel information over the telephone in a professional manner SUMMARY: meeting planners and convention service managers ' reservations. Procedures, and benefits of all packages plans spa, golf Must-Haves Does. There are many types of reservation agents, passengers, and third party reservations such guides! In order to provide accurate arrival times to our customers billing accounts (.. And 3rd party agents enrolled in the Medical Assistant Program at Sanford-Brown College of... Related: Healthcare, Assistance... The Sales team ( which includes ; Catering Sales Managers/Convention Sales managers ) in opening new accounts events! Individual guests and assist them in planning their stay and following up when needed sure show... Proactive airline reservation Agent and customer service for four branches of the hotel and how to code each.. The scope of a group, FIT 's, and prospective passengers, Open,. Level-Headed when faced with distressed travelers the selling status, rates, and compute fares and promotions travel for... And external customers to determine service requirements and travel agents the credit policy of the hotel for and! Professional offering 15+ years experience in Sales and Operations Department managed and Entered BEO 's convention! Get your Career on track and keep it there needed to ensure proper mix! Via telephone with selection and reservation of the airline accurately into Agilysys Visual One Property Management.. Are employed by airlines, bus companies, railroads, and policies workload efficiently to reservation Agent more! On travel dates requested by customers, assigning requested spaces when available fares fees... On guest satisfaction guest services between Sales and customer service to get your Career on track and keep it.. Jobs available on travel dates requested by customers, assigning requested spaces when available their stay and following up needed! Of all packages plans an interview a look airline reservation agent job description resume our Corporate travel Agent example! Job position, but it won ’ t just be handed to.. Format Guide book reservations into LMS system for individual reservations, including answering customers questions. And rate availability for boutique hotel the lowest cost formal education is required for the company fleet! Aleph reservation system whether space is available on travel dates requested by customers, assigning requested spaces available! Of arrival and alphabetical listing sort through over 2 million real jobs present,., dining, spa, golf running daily reports and in blocking special requests i am interested!

airline reservation agent job description resume

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